Leave the IT to ISIManaged Services

Managed Services refer to IT services delivered in a defined manner with a predictable expense. Manages Services are delivered with a remote monitoring and management system that allows an ISI to monitor the health and performance of our client's IT assets 24/7. This means that we can perform proactive maintenance efficiently to stabilize your IT before things go wrong, and respond with rapid remote remediation when things do go wrong.

Business without managed services is more reactive, costly, and unpredictable. Consider the impact of unscheduled downtime, caused by a virus or technical failure. The average costs to small and mid-sized businesses can be staggering.

With ISI, you can expect to experience a dramatic reduction of unscheduled downtime and lower IT costs because problems will be detected and resolved faster - often before you're even aware of them.

How does ISI improve IT problem resolution?

The Break-Fix Scenario

An IT problem occurs
You discover the problem
You place a phone call for support
You describe the problem to the best of your ability
The technician spends time traveling to your site, or uses remote access tools to start digging around for the cause of the problem
Problem is diagnosed
Problem is resolved
Receive invoice

Results

Unpredictable service fees

Higher costs when problem resolution proves time-consuming

Depending on affected devices, downtime occurs and the associated costs mount (lost opportunities, lost productivity, etc.)

With little or no historical performance data, diagnostics can take longer; and failing parts that have gone undetected must be ordered, often creating further delays

The ISI Scenario

ISI is alerted before or as an IT problem occurs because best practices monitoring and altering is in place
ISI instantly and accurately diagnoses the problem in our service center
ISI conducts rapid remote remediation from our service center and resolves the problem in less time than it would take to find our coat and keys
ISI gives you comprehensive reports every month and quarter to show work performed, identified issues, and how to best support optimizing your IT budget

Results

You get the right technology expert on the job from the start, with fast, reliable resolution

Your team stays focused on core business activities

Many issues are detected and resolved proactively before you even notice

Downtime is significantly reduced or even eliminated. No more costly surprises

Our managed services.

Disaster recovery: Near real-time backups, seamless offsite data storage, multi-level encryption, and long-term archiving so your business can be prepared for anything
Enterprise services: Our enterprise solutions are flexible to your business needs and built to maximize your IT dollars. Unburden your organization from all aspects of IT management
Remote monitoring: Measure hundreds of data sources within your network and provide specific insights into the health of your business systems.
Cloud services: Extend your data center or server room with the same reliability, flexibility, and performance you have come to expect from your internal environment.
Endpoint Protection: Protect your devices and data from advanced cyber threats with Sophos Endpoint Protection. Our powerful, easy-to-use solution offers comprehensive security that gives you peace of mind, no matter where you are.

Fix your IT.Get a free assessment today.

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