What are Managed Services?
Managed Services refer to IT services delivered in a defined manner with a predictable expense. Manages Services are delivered with a remote monitoring and management system that allows an ISI to monitor the health and performance of our client's IT assets 24/7. This means that we can perform proactive maintenance effeciently to stabiliize your IT before things go wrong, and resond with rapid remote remediation when things do go wrong.
Business without managed services is more reactive, costly, and unpredictable. Consider the impact of unscheduled downtime, caused by a virus or technical failure. The average costs to small and midsized businesses can be staggering.
With ISI, you can expect to experience a dramatic reduction of unscheduled downtime and lower IT costs because problems will be detected and resolved faster - often before you're even aware of them.
The Break-Fix Scenario
1. An IT problem occurs.
2. You discover the promblem.
3. You place a phone call for support.
4. You describe the problem to the best of your ability.
5. The technician spends time travelling to your site, or uses remote access tools to start digging around for the cause of the problem.
6. Problem is diagnosed.
7. Problem is resolved.
8. Recieve invoice.
The ISI Scenario
1. ISI is alerted before or as the problem occurs becasue best practices monitoring and alerting is in place
2. ISI instantly and accurately diagnoses the problem in our Service Center.
3. ISI conducts rapid remote remediation from our Service Center and resolves the problem in less time than it would take to find our coat and keys.
ISI give you comprehensive reports every month, and quarter to show work performed, identified issues, and how to best support optimizing your IT budget.
Unpredictable service fees.
Higher costs when problem resoltuion proves time-consuming.
Depending on affected devices, downtime occurs and the associated costs mount (lost opportunities, lost productivity, etc)
With little or no historical performance data, diagnostics can take longer; and failing parts that have gone undected must be ordered, often creating futher delays.
You get the right technology expert oon the job from the start, with fast, reliable resoltion
Your team stays focused on core business activities
Many issues are detected and resolved proactivily before you even notice
Downtime is significatnly reduced or even eliminated. No more costly surprises.